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Sibos Day Three: The Trendsetter Bank

OT colaj

 

Allevo went on stage in an Open Theatre session called “The Trendsetter Bank”. A moment to share why we promote the concept of Banking On Open Source Technologies and what the trendsetter bank would look like, a perspective presented by our Business Development Manager, Ioana Guiman.

 

The session presented ways to help banks to become a role model. In a period full of challenges, the banking industry needs to take advantage of each opportunity and more than ever try to be relevant.  With so many technology companies  who have the advantage of starting from scratch and who provide new services people find convenient and easy to use, banks need to design better products to win back the preference of consumers and implement new technologies to offer a better experience of the process, while keeping their licenses.

 

It became crucial to understand and learn the behavior of customers and develop personalized offering over a short period of time. To compete on the market, banks could simplify products and services and focus on user experience from early design stage.

 

A bank’s top priority is being compliant and being safe. A bank is first and foremost supposed to be compliant to regulation. In this context, it is often being said that FinTechs are disrupting banks. In fact, they are sending a call for collaboration in offering joint services together to people who use them. FinTechs are today only supplementing banking services, they do not compete with them. And this is because FinTechs simply do not have the capability to displace banks. Ideally banks and FinTechs work together to deliver world-class services to people. Ideally banks and FinTechs work together to solve the issue of financial inclusion and thus win new customers, not steal customers from competition.

 

Echipa3

 

For Allevo this is a huge opportunity to provide our banking customers excellent automation and integration solutions, allowing banks to focus less on their ‘internal kitchen’, and more on designing attractive services and products for clients. We provide solutions that represent the very DNA of banking. Our proposition is FinTP, a versatile open source solution aimed to lower TCO and provide faster and better compliance.

 

The role of FinTP is to provide process and flow automation, seamless integration between various internal systems and external market infrastructures or networks such as SWIFT and to provide operators with relevant information in a one-window approach. You cannot set to create a bank without putting together a reliable infrastructure, able to support operations and to evolve at a steady pace. One very important aspect of FinTP is that its open source distribution model allows for banks who use it to contribute updates and improvements to benefit all users.

 

Banks should spend most on software that brings new customers. You cannot bring new customers just by deploying the best automation tool there is. It is simply not enough, nobody cares about what’s behind the scene. They only begin to care if something goes wrong and their money is inaccessible, so a lot of care and attention to detail needs to be invested in servicing people as best as possible.

 

Banks should not focus their best resources on back-office infrastructures. It does not mean these extremely important systems have to be neglected, it only means that they don’t bring in any new business. They need to ideally be fully automated, up and running 24/7/365, flexible and scalable. They need to be able to accommodate frequent changes in compliance requirements, industry standard updates, software and hardware upgrades. Last, but not least, they need to be secure, especially in this day and age when attacks happen less in the form of a person with a hoodie pointing a gun at the cashier, but go at a more despicable and devious level, covering their trails and provoking bigger damage than ever before.

 

We believe that open source is the future of software and that, even if late, banks should embrace it as well. We are looking forward to the day when most banks are doing banking on open source technologies and not only use open source software, but also contribute back to the community. It will be a moment of shifting from we only compete with each other to we can work together to solve common issues where there is no competition between us. . In open source, contributing is an essential concept because if you only use and not contribute back, you do it at the detriment of the community and every entity who does this, does it at the detriment of progress.

 

Wine tasting colaj

 

Allevo invited Sibos guests to attend a Romanian Wine Tasting event, accompanied by a selection of Swiss cheese. Day three ended in good smiles and good vibes.

A newsletter for everyone?!

 

Survey

 

In a good-hearted intent to improve our newsletter and really make it a useful and informative tool for our readers, we have launched a survey. We asked them about their preferences and based on the fact that we were addressing quite a niche market, we underestimated how different people really are; and how different their individual interests are, even if they are working in the same field or industry.

 

Question 1: What areas are you most interested in: technology, banking, regulations, open source, events, corporations, business? We asked the respondents to give each category a rating from 1-not interested to 5-very interested.

The arithmetic mean was: Technology – 3.07, Banking – 4, Regulations – 3.37, Open Source – 3.11, Corporations – 3.22, Business – 4, Events – 3.07. Even though the differences are not so significant, we can see a slight inclination towards business, banking and the trends in this market rather than technology news.

 

Question 2: Are there other related areas you would like us to cover in our newsletter? What would those be?

In the accelerating pace of today’s world, open survey questions don’t seem to be very effective, with only 40.74% answering this question. Nevertheless, we had some suggestions like: projects developed, cloud industry, business and economic trends in the CEE states, impact of politic decisions on regulations.

 

Question 3: What type of information would you prefer to receive: news, analysis, how to’s, essays about personal experiences, etc? Check any that apply.

77.78% are interested in News, 62.96% in Analysis, 48.15% would like to receive how to’s and only 33.33% personal experience essays. As I said, the world is moving fast and it seems that people believe news helps us keep the pace.

 

Question 4: In which format would you like to receive our news? Article links you can access to read in full or a more integrated content with articles' synopsis/text previews/opinions.

This one is a tough one. How can you decide how to improve the structure of your newsletter when the answer to this question divided respondents almost 50-50? 55.56% said they prefer article links you can access to read in full, while the rest of 44.44% opted for a more integrated type of content.

 

Question 5: What news/information regarding Allevo would you like to receive on a monthly basis?

Product feature updates – 59.26%

New initiatives/projects – 88.89%

Updates on the BOOST- Banking On Open Source Technologies project – 37.04%

Opinion articles on market trends/news/events – 55.56%

Allevo events/workshops – 55.56%

 

Question 6: What news/information regarding the FinTP open source project and the FINkers United, the community around it, would you like to receive on a monthly basis?

New releases – 77.78%

New code updates on GitHub – 25.93%

New initiatives – 77.48%

FinTP events/hackathons – 40.74%

Other – 7.41%; included suggestions like howtos and new members or partners

Answers to questions 5 and 6 show people’s interest in what’s NEW. And although we are happy they are interested in our new projects in such a large proportion, the fact that our existing open source initiative rated low in interest in this survey raised a few questions: is open source not an interest priority in the banking world yet or BOOST is just not that well known or well explained?

 

Question 7: What would you change in the graphic format or the newsletter’s layout?

Open question, hence few answers. Most of the respondents said nothing, but there were some recommending a more appealing layout, less information, easier and friendlier navigation.

 

Question 8: If you have any other suggestions, we are more than happy to hear them.

Suggestions: less links, deliver the newsletter once every three months, provide a quick to read overview for included articles.

 

Lessons learned:

  • never underestimate people’s difference of opinions
  • you can never please everyone - but this does not stop us from trying
  • redesigning and restructuring our newsletter is not such an easy task


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