Allevo provides software services for all
promoted solutions:
-
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Business continuity, based on FMA
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Process improvement, based on Esfera
Implementation and recurring
services (maintenance & support) for Allevo products &
solutions consist of a broad range of
services, such as:
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Initial implementation services
spanning project management, business and technological
consultancy, architectural design, implementations, end users and
system administrators education, assistance for customer conducted
tests and final acceptance activities
-
Recurring services, as
follows:
a. Software
maintenance to:
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align to new global, regional or
local market regulation or new applicable financial
standards
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temporarily and finally fix
errors
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provide functional improvements
either at Allevo initiative or on the user group request
b.
Customer-focused configuration management, to allow more
agile SLA (Service Level Agreement) metrics
c.
Remote or on-site software support meant to:
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deliver planned preventive system
health check or system maintenance (apply fixes and patches,
release upgrades, migrate to new software versions)
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solve unplanned events
-
provide disaster recovery and
business continuity support
d.
End users and customer system administrators support through
qualified helpdesk service
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Ancillary consultancy, business
analysis, project management, installation, testing and
education