Allevo helps its customers to
implement enterprise applications integration (EAI) solutions based
on its own qPayIntegrator
Suite or on
third party middleware, such
as IBM WBI FN, Microsoft BizTalk or Oracle
WebLogic. Allevo experts also evaluate implementing and supporting
SWIFT' Alliance Integrator as a solution of choice mainly for the
bank accounts.
The main services cover:
-
Configuration /System
Test - interfaces/connectors installation, configuration and
testing
-
Integration / Validation
- test interfaces functionalities in an especially defined test
environment
-
Go Live - migration to
production
Initial
installation:
-
Customer's business and technological
requirements analysis and delivery of the
recommended specifications
-
Project management including project
and installation planning (according to the
specifications)
-
Solution design and development
according the agreed specifications
-
Install & configure the EAI
solution as specified in the Installation Plan
-
Assistance for solution testing and
acceptance according to the Installation Plan
-
Register the installed software
products, their versions, installation locations and specific
configuration in an Installation and Configuration
Record
-
Provide basic skills transfer, during
installation for up to two of the client's system
administrators.
Recurring
support services:
-
Customer focused configuration
management, to allow more agile SLA (Service Level Agreement)
metrics
-
Remote or on-site software support
meant to:
-
deliver planned preventive
system health check or system maintenance (apply fixes and patches,
release upgrades, migrate to new software
versions)
-
solve unplanned
events
-
provide disaster recovery
and business continuity support
-
End users and system
administrators support through qualified helpdesk
service
-
Ancillary consultancy, business
analysis, project management, installation, testing and
education