IT resources management and monitoring services

Allevo helps its customers who decide to efficiently manage and monitor their IT systems, to implement and maintain the IBM Tivoli suite of products. The main services cover:

Initial installation:

1. Customer's requirements analysis and delivery of the solution's recommended specifications
2. Project management including project and installation planning (according to the specifications)
3. Install & configure Tivoli Servers, Administrative Workstations and Tivoli Agents on the monitored platforms as specified in the Installation Plan
4. Test the management software environment as specified in the Installation Plan
5. Register the installed software products, their versions and installation locations in an Installation Record
6. Register the software configuration information in a Configuration Record
7. Provide basic skills transfer, during installation for up to two of the client's system administrators.

Recurring support services:

1. Customer focused configuration management, to allow more agile SLA (Service Level Agreement) metrics
2. Remote or on-site software support meant to:
   • deliver planned preventive system health check or system maintenance (apply fixes and patches, release upgrades, migrate to new software versions)
   • solve unplanned events
   • provide disaster recovery and business continuity support
3. End users and customer system administrators support through qualified helpdesk service
4. Ancillary consultancy, business analysis, project management, installation, testing and education